Fighting for your consumer rights
Bulk Barn Foods Limited
55 Leek Crescent
Beaver Creek Business Park
Richmond Hill, Ontario
Dear Bulk Barn,
On a recent visit to your store at 3240 Fairview Street in Burlington (Store ID # 484), I encountered a negative experience which has led me to believe that Bulk Barn Foods Limited uses inaccurate scales in order to steal money from their customers. Please allow me to express my concern.
I went to your store to purchase the following three items: blanched Virginia peanuts, broken O’Henry bars and some coarse black pepper. When I got to the cashier, she put my broken O’Henry bars onto the scale and had mistaken them for caramel nut clusters. I informed her of her mistake and she then voided the caramel nut clusters and entered the correct product code for broken O’Henry bars. However, as you can see on the enclosed receipt, the weight of the product had suddenly changed from 0.135 kg to 0.180 kg (a 33.3 % increase in weight). I’m having a hard time understanding how this is possible, since the product being weighed was unaltered between the two times it was weighed.
It appears to me that your scales are inaccurate and you are falsifying the weights of products so that those which are cheaper per kg weigh more. Could you please let me know if this is true? If not, how can you explain my experience at your store? I am very reluctant to ever purchase anything from Bulk Barn again until this issue is resolved.
The Dollar Defender