Fighting for your consumer rights
Dear DoubleTree by Hilton,
I recently attempted to book a 2-bedroom, 4-person suite at the DoubleTree Fallsview Resort & Spa by Hilton Niagara Falls. I went online to check the rates and found that it was $239.00 + tax. As per the Government of Ontario’s website, accommodations such as hotel rooms are to be taxed under the new 13 % HST. I was therefore shocked to see that instead of the $31.07 tax I was expecting to be charged, the Taxes field had a value of $39.17, a 16.39 % tax.
I decided to call in to investigate this rate further. I spoke with someone about reserving this 2-bedroom suite and was told that the price would be $279 + tax. This was even more shocking than the additional 3.39% worth of “tax” your company was trying to steal from me. I was told that because I would have 4 people in the room I would have to pay an additional $40. I think this policy is ridiculous as it shouldn’t make a difference in price if I have 1, 2 or 4 people in a 4 person room. The room should still be serviced the exact same way regardless of the number of occupants. Even if there is just one person staying in a room with 4 beds, I would hope that the sheets on all beds would be changed as you can’t be sure which beds have been used!
Needless to say, once I heard that not only were you going to charge me 16.39 % tax instead of the government mandated 13 %, but you would also attempt to scam me of an additional $40 for no reason, I ended my conversation and found another, more honest hotel to stay at.
I would greatly appreciate it if you could let me know why you charge 3.39 % more tax than is allowed, as I would love to hear from you before I write to my MP regarding the tax fraud your company is committing. I would also like to inform you that I will not stay at any Hilton hotels until you change your policy wherein you charge an additional $40 for my friends to occupy a room that I have already paid for.
Thank you for your time,
The Dollar Defender